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Glenn Bradford Jr

@glennbradfordjr

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Senior Technical and Business Analyst driving data-informed system integrations.

United States

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What I'm looking for

I seek roles where I can lead integrations and technical analysis, collaborate cross-functionally, apply SQL and tooling to improve system performance, and work in process-driven, compliance-focused environments that offer growth.

I am a Senior Technical and Business Analyst with over 10 years of experience delivering data analysis, system integration, and solution implementation for healthcare and higher-education environments.

I specialize in translating complex technical requirements into actionable configurations and improvements, having supported Oracle Cerner Millennium, Revenue Cycle Management, Workday integrations, and legacy SIS migrations.

I have led Tier 2/3 support, high-severity incident triage, and change-management efforts using tools like SQL, Splunk, Wireshark, ServiceNow, and Remedy while adhering to HIPAA and ITIL practices.

I am collaborative and process-driven, experienced in Agile/Scrum, SDLC, UAT, and stakeholder engagement to deliver measurable operational improvements and reliable system performance.

Experience

Work history, roles, and key accomplishments

Senior Technical Analyst

Oracle Cerner

Apr 2018 - Sep 2025 (7 years 5 months)

Provided Tier 2/3 technical support and analysis for Oracle Cerner Millennium and RCM systems across 100+ healthcare clients, improving incident triage and time-to-resolution through SQL-driven diagnostics and patch deployments while maintaining HIPAA compliance.

Revenue Cycle Management SQL Splunk Wireshark ServiceNow Triage ITIL Agile Scrum

Business Analyst II

Washington University in St. Louis

Apr 2023 - May 2025 (2 years 1 month)

Spearheaded delivery of 5+ complex Workday integrations with legacy SIS, led requirements gathering and process design, and supported full SDLC including UAT and go/no-go decisions to improve operational continuity.

Workday Integration Requirements Gathering UAT SDLC Data Analysis Stakeholder Management

IT Support Specialist

Mercy

Aug 2017 - Mar 2018 (7 months)

Delivered first-level technical support and onboarding, resolving hardware, software, printer and application issues and improving staff productivity through timely ticket resolution and technical training.

Technical Support Onboarding Ticketing Systems Desktop Support Troubleshooting

System Administrator

Missouri Valley College

Aug 2015 - Dec 2016 (1 year 4 months)

Managed administration and learning center operations across seven departments, completed 100% of onboarding tasks on time, and upgraded IT equipment to increase efficiency by 30%.

Systems Administration Onboarding IT Operations Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Coursera (Google)

Professional Certificate, Data Analytics

Completed the Google Data Analytics Professional Certificate covering data cleaning, analysis, visualization, and use of tools like SQL and spreadsheets.