Jilene Garmel
@jilenegarmel
I lead billing and customer operations teams, streamlining workflows, systems, and client service.
United StatesWhat I'm looking for
At SES Risk Solutions, I lead customer service operations, coach and train teams, investigate complex billing discrepancies, and partner with IT, Accounting, Production, Underwriting, and Operations to improve workflows and client experience.
Across 8+ years in billing, accounting, and business operations, I’ve built SOPs, managed cash application and reconciliations, administered system access, and delivered onboarding and platform training. I’m motivated by solving operational puzzles and creating scalable solutions that help people and systems work better.
Experience
Work history, roles, and key accomplishments
- Lead and develop a customer service team through coaching, training, performance management, and daily operational support.
- Oversee onboarding, assignments, and daily activities of first and off-site third-party staff, ensuring service consistency and operational efficiency.
- Direct daily operations and communication, maintaining high-quality service delivery.
- Analyze incoming call data, se
- Delivered comprehensive support to brokers, lenders and insured clients for bound insurance policy accounts, including billing inquiries, policy binding guidance, report requests, and claims submissions.
- Guided team members on platform navigation, account troubleshooting, and user access, ensuring smooth operations and efficient issue resolution.
- Assisted in training and mentoring staff, mon
- Managed daily cash application and accounts receivable activities across checks, ACH, credit cards, and wire payments, ensuring accurate and timely posting
- Processed and deposited $200K+ in daily check volume using digital scanning technology, supporting cash flow accuracy and financial reporting
- Collected, opened, and distributed incoming mail (including checks, regular, and returned mail),
- Oversaw daily accounting operations for a full-service hotel generating approximately $12M in annual revenue, supporting both accounts payable and receivable functions
- Processed and validated a high volume of invoices in SAP, including coding, verification, and compliance with internal controls across 25+ departments
- Managed vendor lifecycle activities, including onboarding, maintaining rela
- Logged/coordinated board meetings for a team of 20 scholars
- Administered communication of club event and meetings
- Supported on-boarding of new leadership scholars
- Participated in the Leadership Scholars - Alumni Mentoring Program
Administrative Police Cadet & Peer Support Member
May 2016 - Apr 2018 (1 year 11 months)
- Supported sworn personnel and department operations through a combination of administrative, field, and public-facing responsibilities in a high-volume law enforcement environment
- Completed 150+ detailed police reports and conducted over 200 interviews with victims and witnesses, ensuring accuracy, thoroughness, and adherence to legal standards
- Managed front desk operations, fielding a high
- Orchestrated merchandising execution across the sales floor, aligning product placement, promotional displays, and signage with corporate planograms and brand standards
- Directed end-to-end inventory flow, including shipping, receiving, and stockroom organization, ensuring operational efficiency and product availability
- Fulfilled 1,000+ e-commerce orders through the Order Management System (O
Education
Degrees, certifications, and relevant coursework
Business Analysis Foundations: Business Process Modeling
Issued Jun 2024
Entrepreneurship Foundations
Issued Jun 2024
Business Development: Strategic Planning
Issued Jun 2024
Mt. San Antonio College
Associate of Arts - AA, Psychology
2021 - 2021
National Child Traumatic Stress Network (NCTSN)
Psychological First Aid
Issued Jan 2021
American Heart Association
Adult and Pediatric First Aid/CPR/AED
Issued Feb 2021 · Expired Feb 2023
National Child Traumatic Stress Network (NCTSN)
Skills for Psychological Recovery
Issued Feb 2021
Academic Research Foundations: Quantitative
Issued Dec 2020
SPSS for Academic Research
Issued Nov 2020
Writing a Research Paper
Issued Dec 2020
Foundations of Managerial Accounting
Issued Nov 2020
The Six Morning Habits of High Performers
Issued May 2020
California State University, Fullerton
Business Administration with a Concentration in General Management
2013 - 2019
Organizational Learning and Development
Issued Jan 2019
Transformational Leadership
Issued Jan 2019
Mentoring Others
Issued Jan 2019
Project Management Foundations: Small Projects
Issued Jan 2019
FR Health
Peer Support Basic Training
Issued Aug 2017
Human Resources: Running Company Onboarding
Issued Mar 2016
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Jilene?
You can contact Jilene and 90k+ other talented remote workers on Himalayas.
Message JileneGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
