Jiji Jitmongkonkul
@jijijitmongkonkul
Experienced hospitality leader with 10+ years improving guest satisfaction.
United Arab EmiratesWhat I'm looking for
I am an experienced hospitality professional with over 10 years managing restaurants and delivering inflight customer service. I have a proven record of driving customer satisfaction, implementing sales strategies, and managing staff across front- and back-of-house operations.
At Emirates Airline I provide leadership during emergencies, administer basic medical aid, deliver high-quality inflight service, and develop sales tactics to exceed passenger expectations. In prior restaurant roles I hired, trained, scheduled teams, resolved guest complaints, and improved sales and operational performance.
I work well independently and in teams, thrive under pressure, and focus on building lasting customer relationships and consistent service excellence. I seek opportunities where I can apply my hospitality operations experience to contribute to a dynamic, customer-focused organization.
Experience
Work history, roles, and key accomplishments
Cabin Crew
Emirates
Aug 2018 - Present (7 years 10 months)
Provide in-flight safety leadership and medical assistance, deliver high-quality customer service and food/beverage service, and implement sales strategies to increase onboard sales while resolving passenger issues.
Shift Manager
Chaiyo Thai Cuisine
Sep 2014 - Apr 2018 (3 years 7 months)
Hired, trained and supervised front- and back-of-house staff, enforced cash handling and health/safety procedures, and resolved guest complaints to elevate satisfaction and repeat business.
Server / Shift Manager
Banbar Restaurant
Feb 2013 - Apr 2014 (1 year 2 months)
Managed staff schedules and stock maintenance, implemented in-store marketing promotions, and improved sales and customer satisfaction, achieving a 6% increase in overall restaurant sales.
Education
Degrees, certifications, and relevant coursework
North Seattle College
College coursework, Hospitality / General Studies
2011 - 2012
Attended North Seattle College focusing on coursework relevant to hospitality and service industry between 2011 and 2012.
University of Washington Bothell
Undergraduate coursework, Hospitality / General Studies
2009 - 2011
Completed coursework at the University of Washington Bothell from 2009 to 2011 with studies supporting a career in hospitality and service.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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