Ramkaji Gurung

I am an accomplished hospitality professional with nearly four years of experience in hotel and restaurant operations, staff supervision, and customer service excellence. I specialize in optimizing workflows, controlling costs, and elevating guest satisfaction through practical operational improvements.

As a shift supervisor at Kuwait Food Company (Americana), I led teams in fast-paced environments, implemented process improvements that reduced downtime, and introduced training and mentorship initiatives that increased employee retention and performance. I consistently monitored performance metrics and enforced safety compliance to maintain high standards.

I bring hands-on experience across front-office assistance, kitchen operations, and department supervision, supported by a Bachelor in Hotel Management and certifications in food safety and software/hardware essentials. I am committed to fostering collaborative team cultures and delivering measurable operational results.