RMRanz Moreno
@ranzmoreno
Customer-focused healthcare and retail service professional with strong problem-solving skills.
PhilippinesWhat I'm looking for
I am a customer-focused service professional with experience in pharmacy assistance, contact-center phone and chat support, and healthcare claims advocacy. I have consistently delivered accurate, timely service to customers and supported clinical and retail teams to maintain high satisfaction.
At Mercury Drug Corporation I supported pharmacists, processed prescriptions and OTC orders, and maintained medication records. In contact-center roles I scheduled repairs, promoted warranty plans, handled in-app gaming support and compensation, and resolved healthcare claims and eligibility issues.
I bring strong communication, critical thinking and data-analysis abilities, adaptability, and a collaborative work ethic. I seek to apply these strengths in a role that values accuracy, customer outcomes, and professional growth.
Experience
Work history, roles, and key accomplishments
COProvided benefits and eligibility information to providers, analyzed claims processing and resolved incorrectly processed claims to ensure accurate patient coverage.
Chat Support Representative
Digital Minds Incorporated
Mar 2024 - Jul 2024 (4 months)
Responded to player inquiries for a gaming application and issued compensations for missed in-app rewards to maintain user satisfaction.
Customer Service Associate
Sutherland Global Services
Feb 2023 - Jan 2024 (11 months)
Handled repair sales inquiries for kitchen and laundry appliances, scheduled service appointments and promoted appliance warranty plans to customers.
Pharmacy Assistant
Mercury Drug Corporation
May 2018 - Jan 2023 (4 years 8 months)
Provided customer service and processed OTC and prescription orders while supporting the pharmacist and maintaining medicine expiration records to ensure safety and satisfaction.
Education
Degrees, certifications, and relevant coursework
CCCamarines Norte State College
Bachelor of Science, Human Resource Management
2014 - 2018
Grade: 1.8
Activities and societies: None
N/A
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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