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@jhunsy
Experienced tech support specialist with strong administrative skills.
My name is Juanito T. Sy Jr., and I am an experienced tech support specialist with a solid background in both hardware and software troubleshooting. With a Bachelor of Science in Computer Engineering, I have honed my skills in various technical aspects, including networking and system installations. My experience spans several roles, including administrative staff at the San Pablo City Government, where I managed appointments and assisted with payrolls, showcasing my adaptability and attention to detail.
Throughout my career, I have demonstrated a strong commitment to delivering results with minimal supervision. My role as a tech support specialist at Anonas BC Websyt allowed me to further develop my technical skills, particularly in computer hardware and software installation and troubleshooting. I also have experience in customer service as a ticketing agent for Cebu Pacific Airlines, where I was responsible for booking and issuing tickets, enhancing my communication and organizational skills.
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Work history, roles, and key accomplishments
San Pablo City Government
Mar 2000 - Nov 2023 (23 years 8 months)
Managed appointments and calendars, coordinated with human resources staff, and encoded monthly accomplishment reports and payrolls.
Anonas BC Websyt
Dec 2003 - Dec 2017 (14 years)
Provided technical support for hardware and software, including installation, troubleshooting, and repair of computer systems.
Cebu Pacific Airlines
Jan 2008 - Jul 2012 (4 years 6 months)
Handled telemarketing sales, booking, and issuing of airline tickets for customers.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Engineering
1998 - 2000
Studied the principles of computer engineering, focusing on both hardware and software aspects, which provided a strong foundation for technical support roles.
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