Jhon Marvin Roman

I am a dedicated hospitality professional with a Bachelor of Science in Hospitality Management from Bulacan State University, graduating in 2023. With over two years of experience in luxury hotel environments, I have honed my skills in providing exceptional guest experiences. My tenure at prestigious establishments such as Raffles and Fairmont Makati and Marriott Hotel Manila has equipped me with the ability to anticipate guest needs and deliver personalized service that exceeds expectations.

In my role as a Concierge/Bellman, I have successfully arranged exclusive dining, entertainment, and transportation experiences for guests, ensuring their stay is seamless and memorable. I pride myself on my proactive approach to guest relations, utilizing tools like the Opera Property Management System to manage operations efficiently. My commitment to maintaining high standards of service has been recognized by both guests and management alike, and I continuously strive to align my work with the brand’s standard of excellence.