Looking for a job

Jhon Mark User

@jhonmarkuser

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Customer service representative with a passion for client satisfaction.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service representative with over a year and a half of experience in a TELCO account, where I have successfully handled multi-national clients. My journey in customer service has been characterized by my commitment to providing excellent support, creative problem-solving, and building lasting customer loyalty.

Throughout my career, I have developed strong communication skills and a keen ability to listen actively to customer needs. My experience at Qualfon has equipped me with the tools to navigate complex customer inquiries and deliver solutions that enhance customer satisfaction. I have also worked in various roles, including as a service crew member at McDonald's and a barista, which have further honed my adaptability and attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Qualfon

Dec 2023 - May 2025 (1 year 5 months)

Provided excellent customer support to multi-national clients in a TELCO account. Focused on creative problem-solving and building customer loyalty.

Customer Service Problem Solving Communication

Service Crew

McDonalds

Mar 2023 - Sep 2023 (6 months)

Delivered efficient and friendly service to customers in a fast-paced environment. Maintained attention to detail and adaptability to various tasks.

Customer Service Attention To Detail Teamwork

Barista

Zuh Bo Ti

Oct 2022 - Feb 2023 (4 months)

Prepared and served beverages while ensuring a positive customer experience. Demonstrated patience and a positive attitude in a service-oriented role.

Barista Customer Service Patience Positive Attitude

Education

Degrees, certifications, and relevant coursework

Negros Oriental State University

Undergraduate Studies, Criminology

Undertook studies in Criminology, focusing on criminal justice principles. Did not complete the degree due to challenges with online learning during the pandemic.

Maloh Provincial Community High School

High School Diploma, Computer System Servicing Information Technology

Completed secondary education with a focus on vocational training in computer systems. Gained foundational knowledge in information technology and computer servicing.