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Ana Graf Nunes

@anagrafnunes

Account Manager at Tailor, translating ERP customer discovery into APAC go-to-market foundations.

Australia
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What I'm looking for

I’m seeking an Account Manager or Sales Partnerships role where I can apply my relationship-building skills and commercial experience to customer retention and account growth.

At Tailor, a Y Combinator-backed headless ERP platform, I conduct prospect discovery and product demos using MEDDPICC. I also built APAC go-to-market foundations, including ideal customer profiles, buyer personas and customer value propositions.

At SoftwareOne, I ran global operations for an A$60M SAP Services practice across 15+ countries and governed approximately A$80M in new and renewal pipeline. Executive reviews and alignment across Sales and Delivery helped enable 20% year-on-year growth.

At Deloitte Australia, I re-engaged senior Partners after an unsuccessful earlier rollout, won the mandate from the CFO, COO and senior Partners, and delivered a 12% utilisation lift and 5% revenue lift. Earlier at PwC, I managed customer-facing initiatives and launched the division’s first graduate rotation program, lifting graduate retention by 30% at the six- and twelve-month marks.

I also co-founded Bondi Totes, managing the brand on Shopify from sourcing and vendor negotiation through pricing and customer support. I’m seeking an Account Manager or Sales Partnerships role where I can apply my relationship-building skills and commercial experience to customer retention and account growth.

Experience

Work history, roles, and key accomplishments

SoftwareOne logoSO

Global SAP Operations Director

Feb 2022 - Mar 2025 (3 years 1 month)

Ran global operations for an A$60M SAP Services practice of 500 people across 15+ countries, led governance and forecasting across ~A$80M pipeline, and helped enable 20% year-on-year growth. Designed the global SAP operating model and acted as Chief of Staff to the Global SAP Practice Leader.

SoftwareOne logoSO

Group Manager, Global Delivery Enablement

Feb 2022 - Feb 2023 (1 year)

Promoted to Global SAP Operations Director within 12 months. Supported global delivery enablement for the SAP practice.

Education

Degrees, certifications, and relevant coursework

DT

Double Triple

Tech Sales Training & Coaching, Tech Sales

2026 -

Currently enrolled in tech sales training and coaching at Double Triple.

Macquarie Business School logoMS

Macquarie Business School

Master of Management, Management

Completed a Master of Management at Macquarie Business School in 2011.

AWS logoAW

AWS

AWS Certified Cloud Practitioner, Cloud Computing

Earned the AWS Certified Cloud Practitioner certification.

AWS logoAW

AWS

AWS Generative AI, Artificial Intelligence

Completed AWS Generative AI training.

JI

JIRA

JIRA & ServiceNow PPM, Project Management

Completed JIRA & ServiceNow PPM training.

TR

TRIPLE

TRIPLE Sales Professional Certified, Sales

Earned the TRIPLE Sales Professional Certified certification.

Universidade Mackenzie logoUM

Universidade Mackenzie

Bachelor of Psychology, Psychology

Grade: Distinction

Earned a Bachelor of Psychology with Distinction from Universidade Mackenzie in 2004.

Google logoGO

Google

Google Agile Project Management, Project Management

Completed Google Agile Project Management certification.

HubSpot logoHU

HubSpot

HubSpot Sales Academy, Sales

Completed HubSpot Sales Academy training.

Tech stack

Software and tools used professionally

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