Looking for a job

Jhai West

@jhaiwest

Message

I troubleshoot and support secure IT systems across healthcare, retail, and cloud environments.

United States

Message

What I'm looking for

I'm looking for an entry-level IT support opportunity where I can troubleshoot systems, support users, strengthen security practices, and grow my skills in networking, systems administration, and cybersecurity.

I've supported mission-critical systems in healthcare and retail, resolving login, device, POS, network, and access issues in fast-paced environments.

At Medical City Dallas Hospital, I provided Tier 1 support for staff, maintained PCs, printers, tablets, and kiosks, and supported MediTech while handling sensitive patient data in line with HIPAA requirements.

At Whataburger, I troubleshot POS systems, payment terminals, wireless networks, and digital ordering systems, coordinating with corporate IT to maintain uptime and secure operations.

Through hands-on training at MyComputerCareer, I've configured Active Directory, GPOs, TCP/IP, DNS, DHCP, VLANs, virtual machines, and Azure environments while applying endpoint security and incident documentation practices.

Experience

Work history, roles, and key accomplishments

Supervisor

Medical City Dallas Hospital

Apr 2023 - Apr 2026 (3 years)

Provided Tier 1 technical support for staff, troubleshooting POS systems, kiosks, and hospital communication devices. Supported MediTech systems and ensured HIPAA compliance.

Tier 1 Support POS systems Meditech HIPAA Network Troubleshooting IAM Documentation Escalation Management

IT Support Trainee

MyComputerCareer

Oct 2024 - May 2025 (7 months)

Configured and managed Active Directory users, permissions, and Group Policy Objects. Troubleshot hardware, OS, and network connectivity issues across Windows and Linux systems.

Active Directory Group Policy Windows Linux TCP IP DNS DHCP Subnetting VLAN Virtual Machines Azure Endpoint Security Malware Detection System Hardening ITSM

Supervisor

Whataburger

Apr 2021 - Mar 2023 (1 year 11 months)

Troubleshot POS systems, payment terminals, and network connectivity issues in real time. Coordinated with corporate IT to resolve user access and system-related issues.

POS systems Payment Terminals Network Troubleshooting Wireless Networks Digital Ordering Systems PCI Compliance Inventory Systems