Catheline Rogales

I am a detail-oriented and analytical KYC and Background Screening Analyst with over 3 years of experience in Know Your Customer (KYC), name screening, and enhanced due diligence processes. My background includes 10 years of proven excellence in customer service and quality assurance within the BPO industry. I possess a strong foundation in AML compliance, risk assessment, and data validation, which allows me to manage tight deadlines effectively while mentoring junior staff in high-volume, compliance-driven environments.

Currently, I work as an AML KYC Operations Analyst at Citibank, where I conduct end-to-end background checks and name screening for global clients, ensuring compliance with AML and risk regulations. My role involves reviewing and validating investigation reports for accuracy and completeness, collaborating with cross-functional teams to investigate potential AML risks, and mentoring new KYC analysts during their onboarding process. My previous experience as a Central Monitoring Analyst and Customer Solutions Officer has equipped me with the skills to enhance performance and improve customer satisfaction significantly.