Open to opportunities

Ron Macatunz

@ronmacatuno

Message

I am a Compliance Operations Associate specializing in KYC/KYB, AML, and customer onboarding for fintech.

Philippines

Message

What I'm looking for

I’m seeking a compliance operations role in fintech or financial services where I can apply KYC/KYB and AML expertise, improve onboarding processes, and deliver exceptional customer experiences within a collaborative, growth-oriented team.

I am a detail-oriented Compliance Operations Associate with over 5 years in fintech compliance and more than nine years supporting international clients in the BPO industry.

I specialize in end-to-end KYC/KYB, CDD/EDD, AML checks, and UBO identification, and I analyze complex company structures to ensure regulatory compliance and accurate onboarding.

I have driven process improvements that reduced onboarding delays and improved customer satisfaction, and I previously provided multi-channel technical support that strengthened client experience and problem resolution.

I am proficient with Salesforce, Zendesk, HubSpot, Sumsub, World-Check, Onfido, Google Workspace, and Microsoft tools, and I hold relevant certifications; I focus on delivering compliant, customer-focused operations and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Compliance Operations Associate

Current

The Back Room Outsourced Professionals

Oct 2020 - Present (4 years 10 months)

Conducted end-to-end KYC/KYB, CDD and AML checks for individual and corporate clients across multiple jurisdictions, identifying UBOs and ensuring regulatory compliance. Drove process improvements that reduced onboarding delays and increased customer satisfaction.

KYC KYB AML UBO Identification Document Management Customer Onboarding Compliance Monitoring

Technical Support Representative

Concentrix CVG Philippines Inc.

Jun 2016 - May 2020 (3 years 11 months)

Provided multi-channel technical support (phone, chat, email) for IT solutions and product inquiries, assessed customer requirements, and prepared tailored product quotes. Maintained detailed case records and knowledge base entries to improve resolution tracking and service quality.