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Jewels Pandemonium

@jewelspandemonium

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Program and operations professional who keeps teams organized and daily workflows running smoothly.

United States

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What I'm looking for

I’m looking for a program or operations role where I can coordinate schedules, manage documentation and compliance, and support teams with strong organization and customer-focused service—especially in fast-paced environments that value efficient workflows.

I’m an administrative and operations professional with 10+ years supporting teams, coordinating schedules, managing documentation, and keeping daily operations on track. I’m known for strong organization, attention to detail, customer service, and managing multiple priorities in fast-paced environments.

I’ve served as a Program Manager, Employment Specialist, and Operations Manager—coordinating staffing, appointments, meetings, and compliance documentation while serving as a primary point of contact for staff, clients, and community partners. I developed systems to improve organization and workflow efficiency, and I’m proficient in Google Workspace, Microsoft Office, data entry, and professional communication.

Experience

Work history, roles, and key accomplishments

Program Manager

Albertina Kerr

Jul 2025 - May 2026 (10 months)

Coordinated scheduling, staffing, meetings, and daily program operations. Maintained documentation and compliance requirements and served as primary point of contact for staff, clients, and community partners.

Scheduling Calendar Management Program Operations Compliance Stakeholder Management Customer Service Onboarding Training Professional communication Record keeping

Employment Specialist

Central City Concern

Dec 2022 - Dec 2023 (1 year)

Coordinated appointments and maintained accurate client documentation. Managed communication between clients, employers, and community partners while maintaining databases and reporting deadlines.

Scheduling Documentation Customer Service Coordination Data Entry Tracking Systems Reporting Administrative Support

Operations Manager

CVS Pharmacy

Jan 2022 - Jan 2023 (1 year)

Supervised daily store operations and customer service functions. Coordinated employee schedules and staffing coverage, supported hiring and training, and maintained operational records and inventory documentation.

Operational Management Scheduling Staffing Customer Service Onboarding Training Issue Resolution

Employment Specialist

MV Advancements

Jan 2021 - Jan 2022 (1 year)

Maintained client records and employment documentation while coordinating appointments and employer communications. Managed administrative tasks and reporting requirements to support employment outcomes.

Client Records Scheduling Administrative Support Coordination Reporting Data Entry

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Bachelor of Science in Business Management & Human Resources Management, Business Management & Human Resources Management

Activities and societies: Leadership Development; Workforce Development; Documentation & Compliance; Customer Service; Team Supervision; Operations Management.

Earned a Bachelor of Science in Business Management & Human Resources Management from the University of Phoenix in 2021. Completed additional training in leadership and workforce development, documentation & compliance, customer service, team supervision, and operations management.