At Concentrix, I provided Tier 1 support for Avalon applications and devices, helping customers with billing, payments, refunds, disputes, and account concerns.
I also troubleshot device software issues, assisted with minor hardware concerns, and scheduled repair appointments. I maintained a 92%+ quality score and customer satisfaction survey scores of 85–100%.
At VXI GLOBAL SOLUTIONS, I supported AT&T network and mobility device services and helped with customer retention. I was recognized as a Top 10 performer during my first month on the phones and received site-wide recognition for first-call resolution.
At WAYFAIR, I handled concerns involving shipping, orders, products, and product quality. I documented customer issues and resolutions while maintaining 90%+ quality scores and strong customer survey results.
