Eric ZehnerEZ
Open to opportunities

Eric Zehner

@ericzehner

Engaging Customer Support and Operations Leader with over a decade of experience.

United States

What I'm looking for

I am looking for a role that values team collaboration and offers opportunities for professional growth.

As a dedicated Customer Support and Operations Leader, I bring over a decade of experience in diverse environments, including call centers, SaaS, and healthcare. My career has been marked by a commitment to enhancing team performance and driving key performance indicators (KPIs). I excel in coaching, mentoring, and developing talent, ensuring that my teams not only meet but exceed expectations.

Throughout my career, I have successfully managed high-volume contact center operations, creating custom development plans and delivering regular coaching to improve customer satisfaction (CSAT) and reduce ticket backlogs. I have a proven track record of collaborating with stakeholders to develop growth strategies and streamline support processes, fostering a positive team culture that promotes internal collaboration and efficiency.

Experience

Work history, roles, and key accomplishments

AL
Current

Business Consultant

Amplus LLC

Jul 2024 - Present (11 months)

Provided general business consulting services to a range of clients with a focus on operational efficiency and customer engagement. Supported internal business planning, research, and process development initiatives.

CI

Owner Support Supervisor

ChargePoint Inc.

May 2019 - Present (6 years 1 month)

Managed and developed a team of 15 support agents, conducting weekly 1:1s and bi-weekly team meetings to drive individual and team performance. Tracked and reported on SLA, CSAT, and resolution time KPIs, consistently meeting or exceeding targets.

DE

Technical Support Lead

Dexcom

Jan 2016 - Present (9 years 5 months)

Supervised a support team handling sensitive clinical device issues, ensuring compliance with regulatory and internal performance standards. Built and delivered training programs focused on troubleshooting, communication, and escalation handling.

Education

Degrees, certifications, and relevant coursework

Eric hasn't added their education

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Tech stack

Software and tools used professionally

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Eric Zehner - Business Consultant - Amplus LLC | Himalayas