Gerardo Novelo González

• Managed a high-volume outbound pipeline of 60–80+ daily touchpoints (calls and emails).
• Maintained a CRM database (Microsoft Dynamics) of 300+ prospect records, ensuring accurate contact data, lead ownership, and pipeline integrity.
• Met weekly/monthly KPIs for lead qualification and pipeline hand-offs, contributing directly to booked educational travel
revenue.

• Delivered white-glove service to 20+ tables per shift in an exclusive private club, maintaining a near-zero complaint record throughout tenure.
• Tracked member preferences, dietary restrictions, and seating habits to anticipate needs proactively — mirroring the attentiveness required in premium customer support.

• Consulted with 20+ clients monthly to assess needs and deliver tailored travel packages, achieving strong repeat-client and referral rates.
• Managed full booking lifecycle — from inquiry to post-travel follow-up — resolving last-minute changes to ensure client satisfaction.
• Maintained organized client records and communications in a remote, self-directed environment.

Identified, negotiated, and closed partnership agreements with international academic destinations across multiple countries. Generated leads through school outreach, education fairs, social media campaigns, and referrals, and prepared proposals and pitch decks for prospective institutional partners.

Completed a Digital Marketing Specialist diploma. Worked as a copywriter, website developer, and campaign manager.

Completed an International Business Management diploma. Served as Research Leader, managing schedules, documentation, and a 7-person team.