At Bank of America, I investigate and resolve complex client concerns across 10 lines of business, balancing client experience with regulatory compliance. I assess operational risks, validate account documentation, and use root-cause analysis to help mitigate business impact.
I lead quality assurance meetings focused on account maintenance, documentation accuracy, and disclosure adherence. I also analyze delinquent credit portfolios and recommend risk-mitigating recovery and payment solutions.
In June 2026, I co-created and launched the Customer Escalations Team's Mid-Day Huddle Deck to support department-wide education and engagement. Earlier, I managed store operations at AT&T and worked in inbound inventory and shipping roles at Amazon and Clarios.
