JESUNIFEMI OYESANYA

Identified and engaged prospective customers, aligning company products with their needs. Conducted market research to optimize sales strategies and assisted customers with purchases, orders, payments, and account issues across live chat, email, and social media.

Addressed customer queries and issues in a timely, accurate, and empathetic manner, averaging 200+ contacts per week. Investigated and analysed customer concerns to determine root cause while liaising with internal and external teams to ensure effective resolution.

Managed resident inquiries, complaints, and requests, providing timely and accurate information to enhance satisfaction. Conducted data management and analysis of 1500+ residents' information and administered tenancy agreements, rent arrears management, and housing allocation processes.

Facilitated claimants in preparing Universal Credit benefits claims and handled phone and email inquiries, providing accurate and timely responses. Provided guidance and support to vulnerable claimants and consistently achieved daily goals and quotas.

Worked on the sales floor of a busy retail store, addressing and resolving customer complaints over the phone. Redesigned the company website leading to a 75% increase in online sales, and managed a team of 8 new hires, providing mentorship and training.

Grade: 2.1

Activities and societies: Student Peer Mentor, Law Student Mentor, ONE Student Ambassador

Completed an LLB (Hons) in Law with a 2.1 grade.