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Cynthia Amaechi

@cynthiaamaechi

Customer success and operations professional at IWG (Regus), managing client accounts, billing, service requests, and workplace operations.

Nigeria

Message

At IWG (Regus), I manage client accounts, service requests, and billing while supporting daily centre operations. I prepare collection reports, reconcile invoices, and help prospective clients find suitable office solutions through tours and proposals.

Earlier, I supported customers at SmashTechnology Limited and Zedapex Limited, and worked in telemarketing sales at Kinzel Benefits. At Zedapex Limited, I delivered first-contact support with a 95% customer satisfaction rate; at Kinzel Benefits, I increased conversion rates by 45% through personalised communication and lead nurturing.

Experience

Work history, roles, and key accomplishments

Community Associate

IWG (Regus)

Jan 2025 - Aug 2026 (1 year 7 months)

Served as first point of contact for clients and visitors, managed client accounts, billing, and service requests, and conducted workspace tours to convert prospects. Coordinated with support teams to maintain a professional workplace environment.

Customer Service Front Desk Operations Account Management Billing Collections CRM Ticket Management Facilities Coordination Proposal Preparation Communication Skills

Customer Service Representative

SmashTechnology Limited

Sep 2023 - Dec 2024 (1 year 3 months)

Provided customer support across phone, email, and in-person channels, resolved complaints, and maintained accurate records in CRM systems. Collaborated with cross-functional teams to improve service delivery.

Customer Support CRM Complaint Resolution Communication Skills Cross Functional Collaboration

Telemarketing Sales Representative

Kinzel Benefits

Apr 2021 - Aug 2023 (2 years 4 months)

Managed over 100 inbound and outbound calls daily, qualified prospects, and consistently exceeded sales KPIs. Increased conversion rates by 45% through personalized communication and lead nurturing.

Telemarketing Sales Lead Qualification KPI Achievement Communication Skills Objection Handling

Customer Service Representative

Zedapex Limited

Sep 2019 - Feb 2021 (1 year 5 months)

Delivered first-contact customer support across phone, email, and chat, achieving a 95% customer satisfaction rate. Built strong client relationships, resolved complex issues, and coached team members to improve performance.

Customer Support Communication Skills Problem Solving Customer Relationship Management Coaching