Jessica User

I've built more than 14 years of hospitality experience across New York City restaurants, entertainment venues, and hospital catering, delivering efficient, high-quality guest service in high-volume environments.

At Alamo Drafthouse, I led shifts for a 20-person team, created training programs for new hires, managed inventory and cash handling, and maintained service and safety standards. I also developed a curated cocktail menu and targeted staff training that increased bar revenue by 25%.

At Memorial Sloan Kettering Cancer Center, I coordinate catering for meetings and special functions while following hospital health, food-safety, and patient-privacy requirements. I handle changing event needs with minimal disruption and monitor inventory to keep services prepared.

Across guest service, serving, and management roles, I've improved customer satisfaction by 15%, reduced onboarding time by 30% for more than 50 hires, and optimized POS workflows to reduce order-processing time by 20%.