I’m looking for a role where I can apply my calm-under-pressure service, conflict resolution, and operational support strengths—while contributing to compliance, teamwork, and continuous improvement through effective communication.
Open to opportunities
Jessica Miller
@jessicatmiller
Customer-focused professional with 7+ years of hospitality experience and disciplined operational support expertise.
United StatesWhat I'm looking for
I’m a customer-focused professional with 7+ years of experience delivering exceptional service in fast-paced hospitality environments, supported by 4+ years of military service in the United States Coast Guard. I’m known for professionalism, adaptability, clear communication, and staying calm under pressure while managing multiple responsibilities.
In the Coast Guard, I managed expedited procurement requirements and maintained organized records with minimal oversight in a high-tempo operational environment. I supported logistics, procurement, and administrative operations while ensuring compliance with Coast Guard policies and procedures, demonstrating initiative, problem-solving, and reliability every day.
I also supported mission readiness and daily operations in high-pressure maritime settings, collaborating with teams that required rapid decision-making and strong communication. I maintained accountability and procedural compliance, and I assisted with training and onboarding of junior personnel—because I value getting people set up to succeed.
Before that, I built my service foundation in hospitality: as a Server at Brinker International, I delivered high-quality, high-volume customer service, managed multiple tables accurately, resolved concerns professionally, and processed payments with precision.
Experience
Work history, roles, and key accomplishments
Procurement
United States Coast Guard
Mar 2024 - Mar 2026 (2 years)
Managed expedited procurement requirements and maintained organized records with minimal oversight in a high-tempo operational environment. Supported logistics, procurement, and administrative operations while ensuring compliance with Coast Guard policies and procedures, and assisted with training and onboarding junior personnel.
Search & Rescue & Engineering
United States Coast Guard
Aug 2021 - Mar 2024 (2 years 7 months)
Operated in high-pressure maritime operational environments requiring professionalism, adaptability, and rapid decision-making. Collaborated with team members to support mission readiness and daily operations while maintaining accountability and procedural compliance.
Server
Brinker International
Sep 2014 - Jul 2021 (6 years 10 months)
Delivered high-quality customer service in a fast-paced, high-volume restaurant environment by managing multiple tables while maintaining accuracy and organization. Resolved customer concerns professionally, processed payments and cash transactions accurately, and collaborated with teammates to support efficient service during peak hours.
WI
Cashier
Winn-Dixie
Sep 2013 - Sep 2014 (1 year)
Assisted customers with purchases by providing positive, efficient service while operating the cash register and processing transactions with accuracy. Maintained clean and organized checkout areas and supported store operations as needed.
Education
Degrees, certifications, and relevant coursework
National University
Bachelor of Arts, Integrated Psychology
Pursuing a Bachelor of Arts in Integrated Psychology through National University (online), with expected graduation in November 2026.
Pasco-Hernando State College
Associate of Arts
Earned an Associate of Arts from Pasco-Hernando State College, graduating in 2015.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Social media
Skills
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