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Jessica Stiles

@jessicastilez

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Detail-oriented Client Support & Data Entry Specialist with 7+ years experience.

United States

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What I'm looking for

I am looking for a role that values attention to detail and offers opportunities for growth.

I am a dedicated Client Support and Data Entry Specialist with over seven years of experience in administrative and customer support roles. My expertise lies in data entry, CRM systems, and maintaining client accounts with a proven track record of accuracy and efficiency. I thrive in fast-paced environments, where my strong attention to detail and ability to multi-task allow me to excel in processing client requests and managing confidential data.

Throughout my career, I have held various positions that have honed my skills in customer service and data management. At the Washington Health Benefit Exchange, I ensured 99% accuracy in client records and effectively handled communications with external clients. My experience at Walmart and various medical offices further solidified my ability to manage high-volume transactions and maintain compliance with regulations. I am passionate about providing exceptional support and am always looking for ways to improve processes and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Walmart

Oct 2023 - Jul 2024 (9 months)

Managed high-volume financial transactions with 100% accuracy. Assisted customers with POS systems and digital payment processing while ensuring smooth checkout operations in a fast-paced environment.

Customer Service Payment Processing High Volume Transactional Environment Data Entry

Customer Support Representative

Washington Health Benefit Exchange

Jul 2023 - Jan 2024 (6 months)

Provided exceptional customer support by entering and updating client records with 99% accuracy. Processed account modifications and insurance eligibility updates while ensuring compliance. Managed email and phone communications professionally and assisted in troubleshooting account issues.

De Escalation Techniques Zendesk Communication Data Entry CRM Systems Client Management Email Communication Troubleshooting Compliance Detail Oriented

LMT & Administrative Assistant

Various Medical Offices

Sep 2022 - Oct 2023 (1 year 1 month)

Managed patient records and appointment scheduling using EHR systems. Performed data entry to maintain accurate documentation while ensuring HIPAA compliance and handling confidential patient records.

EHR Data Entry HIPAA Scheduling Confidentiality Medical Terminology

Cashier & Customer Service Associate

Safeway

Mar 2014 - Sep 2022 (8 years 6 months)

Handled financial transactions and customer inquiries while ensuring accuracy in pricing and payments. Provided professional communication with clients both in-person and over the phone.

Data Entry Customer Service Pricing Accuracy Communication

Education

Degrees, certifications, and relevant coursework

Yakima Valley College

Associate of Applied Science, Business Technology

2014 - 2016

Completed an Associate of Applied Science in Business Technology with a focus on Administrative Assistant skills, gaining knowledge in office administration, data entry, and client support.