Open to opportunities

Jessica Park

@jessicapark

Message

I am an experienced senior e-commerce coordinator driving conversions and growth through SEO and analytics.

United States

Message

What I'm looking for

I am seeking an e-commerce or digital marketing role where I can drive growth via SEO, CRO, affiliate programs, and community engagement within a collaborative, data-driven team.

I am a senior e-commerce coordinator with 8-9 years in the consumer electronics industry, focused on driving measurable online growth through SEO, conversion optimization, and community engagement.

I have increased e-commerce site traffic 18% year-over-year, driven a 19% increase in sales, raised conversion to 4%, scaled affiliate revenue by 400%, and helped improve ROAS for paid ads to 5.0 while managing product pages, discounts, A/B tests, and site content on Shopify Plus and Heroku.

I have led and trained teams, improved NPS scores in social support to 85+, grown community membership by thousands and managed over 3,000 reviews via Yotpo; I hold certifications in SEO and UX and I continuously seek to refine processes, QA, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Senior E-Commerce Coordinator

Current

Nanit

Jul 2022 - Present (3 years 1 month)

Increased eCommerce site traffic 18% YoY and sales 19% by implementing SEO and optimizing site content; raised conversion to 4% via product page management and A/B testing, grew affiliate revenue 400% and improved paid ads ROAS to 5.0.

SEO A B Testing Affiliate Marketing Heroku Conversion Rate Optimization Paid Social

Community Moderator

Nanit

Feb 2022 - Jul 2022 (5 months)

Managed community support and processes, attracting over 2,000 new users and building documentation; assisted with eCommerce QA and managed reviews, growing total reviews to over 3,000.

Community Management QA Yotpo User Support Documentation Customer Feedback

Community Expert

Arlo Technologies

Sep 2018 - Jan 2022 (3 years 4 months)

Provided technical support via community forums and retail reviews using Gominga/Lithium/Salesforce, reducing SLA to 12 hours and delivering weekly trend reports; supported messaging and PR for product launches.

Community Support Gominga Lithium Response Salesforce Technical Troubleshooting Reporting

Social Media Support Supervisor

Razer

Sep 2017 - Aug 2018 (11 months)

Promoted to lead and scale a global outsourced social support team, improving SLA to 12 hours and raising NPS to 85+ while increasing customer satisfaction by 10% through new training and processes.

Team Leadership Social Media Support Lithium Response Zendesk Salesforce Training NPS Process Design

Social Media Specialist

Razer

Jul 2016 - Sep 2017 (1 year 2 months)

Strategized and led the Social Media Support function across platforms and community forums, contributing to company operations during IPO and increasing customer support NPS from 0 to 30.

Social Media Support Community Management Reddit Customer Service

Services Specialist

Apple

Jul 2015 - Jul 2016 (1 year)

Consistently ranked among top performers by delivering high-quality support for Apple iOS and Beats devices, troubleshooting technical issues and resolving billing disputes while maintaining high NPS scores.

Customer Support Troubleshooting NPS Beats Products Billing Disputes Technical assistance

Sales Specialist

Apple

Sep 2014 - Jul 2015 (10 months)

Sold Apple products to consumers and business customers, recognized as a highly-rated and approachable team member among a 200-person store while providing product guidance and sales support.

Retail Sales Customer Relationship Management Sales Support In Store Consulting POS