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Jessica Orkaa

@jessicaorkaa

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Customer Service Agent at The Call Gurus, handling high-volume customer calls and resolving inquiries at first contact.

Nigeria

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At The Call Gurus, I handle high-volume inbound and outbound customer calls, resolve inquiries, and provide accurate first-contact support. I document interactions in the CRM and work to meet customer satisfaction and service metrics.

At Team Hired, I managed 500+ inbound calls daily and used Close.io to schedule consultations and webinars. I also qualified leads and shared product information to support the sales conversion process.

At Call Experts, I made 600+ outbound calls daily to promote products and services, qualify leads, and move prospects through the sales funnel. I also contributed to refining scripts and outreach strategies.

At TomiCases / TomiPackaging, I developed content strategies that increased audience engagement by 25% and managed Meta Ads and Google Ads campaigns that achieved 3.5x ROAS. I also supported administrative work, including calendar management and meeting coordination.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

The Call Gurus

Jul 2026 - Present (3 months)

Handles high-volume inbound and outbound customer calls, resolving inquiries and providing first-contact resolution. Maintains accurate CRM logs and meets performance metrics including handle time and CSAT.

Customer Service CRM Call Handling Issue Resolution Communication Skills

Customer Service Representative

Team Hired

May 2025 - Jul 2026 (1 year 2 months)

Managed 500+ inbound calls daily, resolving inquiries and delivering first-call resolution. Scheduled consultations and webinars using Close.io CRM and qualified leads to support sales conversion.

Customer Service Close.io CRM Lead Qualification Call Handling Communication Skills

Outbound Telemarketer

Call Experts

Sep 2023 - May 2025 (1 year 8 months)

Executed 600+ outbound calls daily to promote products and qualify leads. Applied active listening to tailor solutions and maintained accurate CRM records, consistently surpassing performance benchmarks.

Telemarketing Outbound Calls Lead Qualification CRM Active Listening Communication Skills

Digital Marketing Specialist & Administrative Virtual Assistant

TomiCases / TomiPackaging

Jan 2024 - Apr 2025 (1 year 3 months)

Developed multi-channel content strategies that increased audience engagement by 25% and managed paid campaigns on Meta and Google Ads achieving 3.5x ROAS. Provided administrative support including calendar management and customer inquiries.

Meta Ads Google Ads Content Strategy Social Media Management Email Marketing ROAS optimization CRM Calendar Management Virtual Assistant

Administrative Assistant

IBST Limited

Jan 2022 - Jul 2023 (1 year 6 months)

Coordinated scheduling and interdepartmental communication, improving operational flow. Prepared reports and managed office supplies inventory to support senior management.

Administrative Support Scheduling Communication Skills Report Preparation Inventory Management