Jessica Joseph

I’m a customer-focused professional with 10+ years of experience delivering exceptional service in healthcare, retail, and customer-facing environments. I’m skilled in communication, problem-solving, data entry, conflict resolution, and multitasking, and I maintain professionalism and confidentiality in every interaction.

Since March 2024, I’ve worked as an Environmental Specialist at Sierra Lake Nursing and Rehab, supporting healthcare operations while maintaining compliance with health and safety standards. I communicate with residents, patients, staff, and visitors, document inspections and incidents, collaborate across departments, and train staff on safety procedures and regulatory requirements.

Previously, as a Lead Cashier at Dunkin’ (2019–2024) and a Cashier & Stock Associate at Winn-Dixie (2017–2019), I delivered service in high-volume environments, resolved customer concerns efficiently, and trained new employees. I’m now seeking a remote Healthcare Customer Service Representative or Patient Support role where I can apply my call center support, documentation, and HIPAA awareness to help patients and teams.