Jessica Horton

I am a customer service and administrative support professional with over five years' experience in high-volume, customer-facing environments, including healthcare and ministry settings. I specialize in inbound call handling, patient and participant support, and accurate documentation across multiple systems.

At First Baptist Church of Orlando I served as a primary point of contact for students, parents, and leadership, coordinating registrations and logistics for programs serving up to 700 participants while maintaining multiple databases. I consistently used empathetic, solution-focused communication to resolve concerns and de-escalate sensitive situations.

In healthcare roles I handled appointment scheduling, updated patient demographics and visit information, and supported clinical staff to ensure smooth patient flow while maintaining confidentiality and professionalism. I am known for strong attention to detail and adherence to quality and compliance standards in fast-paced settings.

I also have frontline leadership experience training and supervising team members to improve service delivery and guest experience. I am motivated to bring organized, patient-centered support and reliable administrative operations to a mission-driven organization.