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Jessica Hakes

@jessicahakes

I build trusted client relationships, driving onboarding, retention, and account growth across nonprofit and service organizations.

United States

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What I'm looking for

I'm looking for a client-facing role where I can build trusted relationships, guide onboarding and adoption, improve retention, and support mission-driven organizations through consultative account management.

I've managed nonprofit founder relationships at Chisholm Law Firm, guiding clients from discovery and solution selection through onboarding, implementation, payment, and ongoing support.

I conducted 8–15 virtual consultations daily, maintained approximately 30 signed clients per month, and generated $50K–$75K in monthly business while keeping detailed CRM records in Clio.

I've also supported educators adopting digital curriculum platforms at Learning Beyond Paper and managed high-volume legal client pipelines at North Georgia Family Lawyers. Across these roles, I use consultative discovery, client education, and consistent follow-up to move customers forward.

As a board member, grant writer, and mental health advocate for Mental Health LIFE LINE, I contribute to fundraising, program development, community partnerships, and youth and family outreach.

Experience

Work history, roles, and key accomplishments

Current

Board Member / Grant Writer / Mental Health Advocate

Current

Mental Health LIFE LINE

Jun 2023 - Present (3 years 4 months)

Support nonprofit grant research and writing, fundraising initiatives, program development, community partnerships, youth mentoring, outreach, and donor/community engagement.

Grant writing Fundraising Program Development Community Outreach Nonprofit Management Collaboration

Client Engagement Specialist

North Georgia Family Lawyers, LLC

Apr 2026 - Aug 2026 (4 months)

Managed a high-volume client pipeline across phone and digital channels, maintaining approximately 32 daily call expectations while providing personalized follow-up and accurate account documentation.

MyCase LawPay Vonage Kajabi Zoom Customer Relationship Management Pipeline Management Communication Skills

Educational Sales Consultant / Customer Support

Learning Beyond Paper, Inc.

May 2025 - Dec 2025 (7 months)

Partnered with educators and decision-makers using a digital curriculum platform, delivering approximately 15 virtual product demonstrations per week and providing ongoing education and platform guidance.

Virtual Demonstrations Customer Education CRM Outreach Product Knowledge Communication Skills

Business Development Representative / Account Manager

Chisholm Law Firm, LLC

Feb 2021 - Jan 2024 (2 years 11 months)

Managed relationships with nonprofit founders nationwide, guiding clients from discovery through onboarding and ongoing support. Conducted 8-15 virtual consultations per day and maintained an average of approximately 30 signed clients per month.

CRM Clio Consultative Discovery Relationship Management Client Onboarding Account Management Virtual Consultations Data Analysis

Client Relationship Manager / Office Manager

Elk Grove Family Counseling

Jun 2018 - May 2019 (11 months)

Supported clients across onboarding, scheduling, insurance eligibility, billing, and ongoing communication while coordinating with clinical and administrative teams.

Practice Fusion MyChart Simple Practice Client Onboarding Scheduling Billing Communication Skills