Jessica Giovana Moreno Bautista

Managed the full intake process for new U.S. Workers' Compensation cases, including client interviews, case screening, document collection, and case creation. Coordinated communication between clients, attorneys, insurance adjusters, and medical providers to ensure timely follow-ups and efficient case progression.

Analyzed and managed client and insurance carrier information to generate medical documentation. Prepared, requested, and organized case documentation, entering information into the system while managing multiple cases simultaneously.

Managed and addressed customer needs, providing first-level support with a focus on quality and efficiency. Recorded and reported updates by brand, contributing to effective management and customer satisfaction.

Reviewed and managed each client's case type, maintaining and updating case records meticulously. Drafted and requested necessary case documents and entered information into systems to generate forms.

Led cross-functional teams in operations to achieve KPIs. Built and delivered executive and operational reports on a weekly and monthly schedule.

Led cross-functional teams in operations to achieve KPIs. Built and delivered executive and operational reports according to schedule.

Managed document and custody processes for enrollment forms on a national scale. Handled administrative tasks such as payroll reporting and management.

Postgraduate degree in Project Management from Universidad Sergio Arboleda, completed in 2020.

Professional degree in International Relations and Political Studies from Universidad Militar Nueva Granada, completed in 2012.

Certificate in Power BI.

Certificate in Excel.

Certificate in Scrum Fundamentals.