Open to opportunities

Tim L

@timl

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Operations and customer-service manager focused on improving service and operational efficiency.

United States

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What I'm looking for

I seek a management role where I can lead teams, improve service standards, manage operations and inventory, mentor staff, and grow within a customer-focused organization.

I am an experienced operations manager with a strong background in retail and hospitality management, dedicated to delivering exceptional customer experiences while following company guidelines.

I have led teams at LA Fitness, Amazon Fresh, and Fuddruckers, overseeing scheduling, inventory, daily banking, equipment maintenance, and customer billing inquiries, consistently maintaining cleanliness and operational integrity.

I bring strong leadership, communication, analytical skills, bilingual Spanish ability, and a track record of improving service standards, training staff, and supporting cross-department needs to drive business growth.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Amazon Fresh

Jan 2022 - Present (4 years)

Manage all store departments, oversee scheduling and daily banking, troubleshoot equipment faults, and deliver exceptional customer service to maintain store integrity and operations.

Team Leadership Scheduling Cash Handling Inventory Management Customer Service Problem Solving

Current

Operations Manager

Current

LA Fitness

Oct 2018 - Present (7 years 3 months)

Oversaw front desk, maintenance, and daycare staff, managed scheduling and daily banking, resolved member billing and service issues, and ensured club cleanliness and operational integrity.

Operations Management Scheduling Staff Supervision Customer Service Facility Maintenance Cash Handling

Center Store Zone Lead

Amazon Fresh

Nov 2020 - Jan 2022 (1 year 2 months)

Managed deliveries, shipments, and inventory discrepancies while supporting team concerns and maintaining department cleanliness and stock staging.

Inventory Management Customer Service Team Support Loss Prevention Merchandising Problem Solving

Assistant Manager

Fuddruckers

Nov 2015 - Oct 2018 (2 years 11 months)

Managed schedules, ordering, cash transactions and nightly reporting; trained staff, enforced recipes and procedures, and maintained service quality to support business growth.

Scheduling Cash Handling Training Customer Service Shift Management Reporting

Line Cook / Shift Leader

Fuddruckers

Apr 2015 - Oct 2015 (6 months)

Prepared food to company standards, maintained clean and stocked work areas, completed back-of-house prep, and supported shift operations.

Food Preparation Kitchen operations Stocking Time Management Recipe Compliance Teamwork

Sandwich Specialist

Jersey Mike's Subs

Aug 2012 - Apr 2015 (2 years 8 months)

Prepared sandwiches and salads to company standards, maintained cleanliness and organization, handled cash and card transactions, and completed prep for successive shifts.