Open to opportunities

Jessica Ferguson

@jessicaferguson

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Reliable professional with experience in customer service and administration.

United States

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What I'm looking for

I am looking for a role that values communication and teamwork, with opportunities for growth.

As a detail-oriented and adaptable professional, I have honed my skills across various domains, including customer service, administrative support, and technical troubleshooting. My experience as a Collision Estimator has equipped me with the ability to thrive in fast-paced environments, where effective communication with clients and teams is crucial. I take pride in managing tasks with precision and care, ensuring that every detail is addressed.

My journey began as a Writer and Content Creator, where I developed a passion for crafting engaging content focused on animal care and sustainability. This led me to co-found the Karunya Animal Sanctuary, where I managed volunteers and organized fundraisers to support rescued animals. My diverse background has not only strengthened my customer service skills but also my ability to coordinate workflows and manage schedules efficiently.

Experience

Work history, roles, and key accomplishments

Collision Estimator

Caliber Collision

Dec 2024 - Jun 2025 (6 months)

Provided exceptional customer service while preparing damage estimates and coordinating repairs. Communicated with insurance adjusters, customers, and repair techs to ensure seamless operations.

Customer Service Repair Coordination

Collision Estimator

Stonewall Collision

Jul 2024 - Dec 2024 (5 months)

Acted as liaison between clients and insurers; wrote accurate estimates and processed payments. Helped coordinate parts ordering, timelines, and customer follow-up.

Insurance Claims Payment Processing