Looking for a job

Lauren Krahn

@laurenkrahn

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I'm an office administrative professional specializing in customer service & accurate account management.

United States

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What I'm looking for

I’m looking for a fast-paced role where I can combine customer service, scheduling, and accounts work—keeping workflows organized, records accurate, and teams aligned to deliver clear solutions for customers and partners.

I’m an Office Administrator focused on keeping operations moving smoothly while delivering strong customer service. I coordinate with customers, insurance companies, and internal teams to ensure accounts, projects, and follow-ups stay accurate and on schedule.

In collision repair and office roles, I’ve managed accounts receivable and billing, scheduled service appointments, maintained detailed filing and records, and handled fast-changing customer needs. I’m comfortable working across estimating and payment workflows, sourcing parts, and tracking active projects.

I also bring administrative and accounting support experience, including QuickBooks-based invoice/billing work, payroll processing, and accounts payable/receivable maintenance. And because I genuinely enjoy helping others, my caregiver experience reinforces how seriously I take safety, responsiveness, and collaboration.

Experience

Work history, roles, and key accomplishments

Service Advisor

Crash Champions Collision Repair

Mar 2025 - Mar 2026 (1 year)

Assessed vehicle damage and provided written estimates/supplements to customers and insurance companies. Managed repair timelines and scheduled service appointments for active jobs.

Vehicle Damage Assessment Insurance Guideline Compliance Customer Service Scheduling Parts Trader Collision Link Account Reconciliation Cash Handling Multitasking Record keeping PartsTrader

CSR/Office Manager

Crash Champions Collision Repair

Oct 2020 - Mar 2025 (4 years 5 months)

Coordinated auto collision claims and repair/towing scheduling with customers, insurance companies, and vendors. Managed accounts receivable, vendor/accounts payable workflows, and trained new office staff.

Customer Service Scheduling Vehicle Towing Coordination Accounts Receivable Insurance Billing Monthly Statements Collections Vendor Management Accounts Payable Vendor Onboarding Training New CSRs Financial Statement Review Staff Scheduling

Accounting Assistant

Innovative Solutions for Business, LLC

Aug 2020 - Sep 2020 (1 month)

Supported monthly accounts payables/receivables and processed payroll for assigned clients using QuickBooks. Conducted bank and credit card reconciliations and generated invoices/billing statements.

Accounts Payable Accounts Receivable Payroll Processing Quickbooks Bank Reconciliation Billing

Administrative Assistant

Acme Armature Works, Inc

Oct 2019 - Mar 2020 (5 months)

Handled front desk customer service and general office duties, including creating estimates, invoices, and purchase orders in QuickBooks. Managed accounts receivable/payable, shipping/receiving (including international), and customer repair scheduling.