Open to opportunities

Sahreena Mendoza

@sahreenamendoza

Office Support Staff with 15+ years in customer service, claims support, and team supervision—focused on fast, trusted resolutions.

United States

Message

What I'm looking for

I’m looking for office support and customer-facing work where I can resolve concerns quickly, handle documentation and claims support accurately, and help coordinate daily operations with strong communication, empathy, and dependable team leadership.

I’m an Office Support Staff with 15+ years of experience delivering swift resolution to customer concerns and building trust daily. I maintain a positive, empathetic, and professional customer service approach while reviewing accounts and transactions, handling requests, and processing documentation.

Across my roles, I’ve supervised front desk staff and daily operations, coordinated projects that support community animals, and helped organize emergency responses, rescues, and adoption drives. I also supported campaigns and events through both in-person outreach and social media efforts.

In insurance claims work, I assisted customers with questions, filed and tracked claims, issued payments after proper documentation, and met deadlines in a team environment. I’m especially skilled at problem-solving, clear communication, and organizing work processes to keep departments moving toward their objectives.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ironwood Veterinary Clinic

Jul 2021 - Present (5 years)

Reviewed customer accounts and transactions to resolve issues and provide a positive, professional customer experience. Communicated with customers in-person, by email/chat/phone, and via social media, while processing orders, forms, applications, and requests.

Customer Service Issue Resolution Email Chat Support Phone Support Social Media Support Order Processing Application Processing

License & Client Service Supervisor

Human Society of Yuma

Apr 2013 - Sep 2020 (7 years 5 months)

Supervised front desk staff and daily operations while coordinating projects supporting community animals, including emergency responses, rescues, and adoption drives. Managed social media and in-person campaigns and coordinated donations, fundraisers, and events with grant tracking and license liaison work.

Staff Supervision Front Desk Operations Community Program Coordination Emergency Coordination Rescue Support Fundraising Donation Management Event Coordination Grant Tracking Social Media Campaigns

Park and Recreation Leader II

City of Yuma

May 2008 - Oct 2013 (5 years 5 months)

Supervised, planned, organized, and facilitated recreation and sport activities for youth. Assisted patrons with check-in and registration, including greetings, ticket sales, and program registrations.

Teamwork Program Planning Recreation & Sports Facilitation Patron Greeting Ticket Sales Customer Service

Claims Specialist

Allstate Insurance Company

Apr 2012 - Apr 2013 (1 year)

Handled inbound calls to file insurance claims and assist customers with questions. Issued payments to customers after documentation was submitted and supported claim-related processing in accordance with applicable state insurance requirements.

Insurance Claims Processing Inbound Calls Customer Support Claims Documentation Payment Issuance