Latonya Hunter

Authored articles, feature stories, news pieces, and opinion editorials for various online platforms. Refined content for grammatical accuracy, clarity, consistent tone, and adherence to AP Style guidelines.

Maintained consistent call-time and quality standards by adhering to policies and scripts in a high-volume environment. Documented calls and customer complaints within the CRM database, providing positive and empathetic support to a large volume of customers.

Addressed and resolved product and service concerns to foster customer retention and drive sales, prioritizing urgent customer needs. Investigated and resolved customer inquiries efficiently, following up on all resolved issues to uphold high service standards.

Facilitated interdepartmental communication and ensured stakeholders remained informed by acting as a liaison. Maintained project timelines and workflows, ensuring multiple projects progressed from initiation to completion on schedule.

Supervised plate preparation processes and resolved supply chain issues to prevent operational delays. Engaged in cross-functional collaboration to align production schedules with customer demands, while meticulously maintaining inventory levels.

Directed daily office operations, managed scheduling, maintained filing systems, oversaw inventory, and instituted workflow improvements. Spearheaded the recruitment, interviewing, hiring, and training of personnel; implemented a mentoring program designed to increase employee engagement.

Managed meeting and appointment scheduling, operated a multi-line phone system, and directed visitor relations. Developed sophisticated spreadsheets and databases for tracking performance and sales data; oversaw HR documentation.

Pursued a Bachelor of Arts in Business with relevant coursework in creative writing, technical writing, journalism, editing, and research methods.

Earned a GED in 2005.