Jessica Diaz

Operations and hospitality professional with over 11 years of experience coordinating complex programs, travel logistics, and stakeholder relationships across multi-city travel and event environments. I specialize in building organized systems that support outreach, budgeting, compliance, vendor partnerships, and operational efficiency for educational and experiential programs.

As an Operations & Program Manager and Tour Director, I have overseen national program logistics, served as the primary operational resource for tour directors and field teams, and directed domestic and international travel groups. My work emphasizes safety, clear communication, scheduling precision, and consistently positive guest experiences.

I am particularly drawn to roles where I can combine logistics expertise, collaborative leadership, and creative problem-solving to support well-executed programs and memorable travel and educational experiences.

Key Strengths

• Program & Operations Management – Coordinating complex itineraries, timelines, and program logistics across multiple locations

• Logistics & Travel Coordination – Managing accommodations, transportation, and dining logistics for domestic and international groups

• Vendor & Partner Negotiation – Building strong vendor relationships and managing service agreements and contracts

• Budget & Reporting Oversight – Tracking expenses, supporting budgeting processes, and producing post-program evaluations

• Guest & Client Experience – Ensuring programs run smoothly while delivering welcoming, organized experiences for participants

• Operational Systems & Tools – Using technology to streamline communication, documentation, and team coordination

Tools & Platforms

Microsoft Office • Opera PMS • OpenTable • Canva • registration and travel coordination systems

Certifications

Licensed Tour Guide (Washington, D.C. & New York City)
Certified Tour Director – International Tour Management Institute (ITMI)
First Aid / CPR / AED Certified