Faith User

I’m a business consulting and operations specialist with 8+ years driving measurable impact through process optimization, management, and team coordination. I thrive in fast-paced environments where process discipline, clear communication, and data drive results.

As a Regional Operations Manager, I directed regional operations across 75+ U.S. West Coast markets, overseeing 500+ tour guides to ensure seamless daily execution and operational excellence. I led and developed a team of 5+ Virtual Assistants, managing workforce planning, scheduling, and operational efficiency while keeping payroll and operational data accurate.

In prior operations leadership, I supported a nonprofit’s execution by assisting the CEO and cross-functional teams with standard operational procedures, resource planning, and operational systems. At Spark The Brain, I coordinated budget planning and performance tracking systems, using operational metrics to monitor KPIs in real-time and deliver a 35% month-over-month improvement, plus increased campaign efficiency by 35%.

Earlier, as an Implementation Coordinator, I oversaw a 12-person team across marketing, sales, implementation, content, streamlining workflows by 40% and reducing operational timelines by 25%, contributing to $5.2M revenue. I also onboarded, trained, and supervised new hires, ensuring strong execution through evidence-based process refinements and performance monitoring.