Molly Ersland
@mollyersland
Client-focused operations professional delivering seamless logistics and customer experiences.
United StatesWhat I'm looking for
I’m a client-focused operations and service professional with 15+ years of high-touch experience. I’m known for managing complex logistics in real time, resolving issues quickly, and delivering seamless customer experiences in fast-paced environments.
In my recent work as an Independent Travel Advisor, I manage end-to-end client requests and remote service coordination, delivering tailored planning and timely support across multiple needs. I maintain strong communication and execution, turning coordination into measurable operational clarity.
Previously, I’ve served as a Property Manager for a growing vacation rental portfolio, coordinating scheduling, vendor services, maintenance, and guest requests while improving operational systems. Earlier, as a Boat Captain / Tourism Professional, I led private charter and tourism operations—handling itineraries, safety protocols, and client service with discretion—backed by a U.S. Coast Guard 100 Ton Master License.
Experience
Work history, roles, and key accomplishments
Independent Travel Advisor
Management Fora Travel
Jan 2026 - Present (5 months)
Managed end-to-end client requests and service coordination in a remote environment, delivering tailored travel planning and logistics support. Maintained timely communication to resolve complex issues across multiple client needs.
Boat Captain & Tourism
Independent & Charter Operations
Jan 2009 - Jan 2023 (14 years)
Delivered high-level client service for private charter and tourism settings by managing complex logistics, itineraries, and safety protocols. Built long-term client relationships through trust, professionalism, and discretion.
Education
Degrees, certifications, and relevant coursework
Independent & Charter Operations
Boat Captain / Tourism Professional, Tourism & Charter Operations
2009 - 2023
Worked as a boat captain/tourism professional delivering high-level client service in private charter and tourism settings.
University of Missouri
Bachelor of Journalism, Journalism
Earned a Bachelor of Journalism from the University of Missouri, completed in December 2018.
U.S. Coast Guard
100 Ton Master License, Maritime Operations
Held a U.S. Coast Guard 100-ton master license for charter and tourism operations.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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