Open to opportunities

Denise Hancey

@denisehancey

Message

Safety-first flight attendant with 7+ years delivering calm, exceptional customer service.

United States

Message

What I'm looking for

I’m seeking a team-focused role where safety and exceptional customer service come first, and I can stay calm under pressure, communicate clearly, and support smooth operations through strong attention to detail.

I’m an accomplished Flight Attendant with over 7 years in the airline industry, dedicated to safety, teamwork, and exceptional customer service. I ensure aircraft and passenger compliance with policies, regulations, and safety guidance, and I demonstrate proper use of safety equipment and seatbelts to educate passengers prior to takeoff.

I handle fast-changing situations with confidence—resolving disorderly passenger issues, supporting medical emergencies, answering questions, and coordinating boarding and on-board comfort. Before and beyond aviation, I’ve built customer service and operations strength as a Service Writer and Front Desk Manager, and I’ve shared technical and training capability as a Web Design Instructor and IT Specialist, plus experience improving internal communications and process accuracy as a Business Process Improvement Consultant.

Experience

Work history, roles, and key accomplishments

Flight Attendant

Spirit Airlines Inc.

Oct 2016 - Dec 2023 (7 years 2 months)

Ensured aircraft and passenger compliance with safety policies, regulations, and guidance. Resolved in-flight passenger situations including disorderly behavior and medical emergencies, and completed irregular operations/safety reports.

Aviation Safety Passenger Safety Customer Service Conflict Resolution Emergency Response Compliance Teamwork Multitasking Attention To Detail Communication Skills

Service Writer

Paradise Harley-Davidson

Aug 2014 - Apr 2015 (8 months)

Addressed customer concerns with empathy and resolved issues on the spot to improve customer experience. Answered questions about merchandise and pricing and handled customer service/administrative tasks to resolve problems efficiently.

Customer Service Empathy Issue Resolution Merchandising and Product Inquiries Pricing Administrative Support Communication Skills

Front Desk Manager

Diva Den Fitness Studio

Jun 2011 - Aug 2014 (3 years 2 months)

Managed front desk operations and maintained customer communications through in-studio marketing, web updates, and e-newsletters. Supervised hiring and training, developed front desk procedures/manuals, and handled customer relations issues professionally.

Customer Service Leadership Teamwork Client Relations Client Communication

Web Design Instructor & IT Specialist

Portland Public Schools

Jan 2000 - Jun 2011 (11 years 5 months)

Integrated technology into classrooms as an instructional tool and supported relationships with parents, teachers, and district office personnel. Worked with students and teachers through teamwork and community service projects.

Technology Integration Instructional Support Relationship Building Teamwork

Business Process Improvement Consultant

PacifiCorp

Oct 1981 - Aug 1999 (17 years 10 months)

Managed development and implementation of an internal communication strategy tied to a new corporate software system. Coordinated with teams across the organization to support process accuracy and ongoing communication responsibilities.

Business Process Improvement Internal Communications Implementation Support Cross Functional Collaboration Process Accuracy