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Jessica Bordner

@jessicabordner

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I turn complex operations into organized, accurate processes that people can actually work with.

United States

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What I'm looking for

I'm looking for remote work where I can solve complex operational problems, improve processes, and bring structure to messy situations. My background spans HR and benefits operations, HRIS, team leadership, customer support, program coordination, and marketing. I thrive in roles that require accuracy, problem-solving, organization, and cross-functional collaboration.

At Ahold Delhaize USA, I managed benefits eligibility for 10,000+ union-represented associates, interpreted CBA rules, and reconciled $10M–$15M+ in monthly union contributions across 11 union groups.

I have experience in auditing and resolving complex discrepancies across SuccessFactors, SAP, Kronos, and Cyborg, partnering with HRBPs, payroll, union representatives, fund offices, and vendors to keep multi-system records compliant and accurate. I was also promoted to Team Lead in under 12 months, where I coached new hires and managed high-volume escalations across four grocery brands.

Alongside my operations experience, I have an Associate's Degree in Marketing and experience with content, email campaigns, CRM tools, digital marketing, and administrative support. My background spans both structured enterprise operations and smaller business environments, and I'm especially strong at organizing complex information, solving process problems, and keeping moving pieces on track.

Experience

Work history, roles, and key accomplishments

Collective Bargain Benefits Coordinator

Ahold Delhaize USA

Apr 2024 - Jan 2026 (1 year 9 months)

Managed eligibility for 10,000+ union-represented associates, interpreting CBA rules and ensuring accurate benefit rights, deductions, and contributions. Audited and corrected data across multiple systems, resolving 50+ monthly discrepancies and overseeing monthly union billing for 11 union groups.

Benefits Administration Union Collective Bargaining Agreements Data Auditing Data Correction Eligibility Management Billing Oversight Collective Bargaining Agreements

Admin Customer Care II Team Lead

Ahold Delhaize USA

Aug 2022 - Apr 2024 (1 year 8 months)

Promoted from Level I to Team Lead in under 12 months, supporting customers and store personnel across 4 major grocery brands. Managed 50–70 calls per day, resolved 200–300+ weekly cases, and trained 10–25 new hires and peers.

Customer Service Team Leadership Training Case Management Call Handling

Virtual Administrative Assistant

Jessica Mieri Virtual Assistance

Oct 2018 - Dec 2021 (3 years 2 months)

Provided remote administrative and operational support to entrepreneurs, coaches, and small businesses, managing project coordination, content creation, social media, email marketing, and customer onboarding. Maintained systems for scheduling, automation, and client communication using various tools and digital workflows.

ConvertKit HubSpot WordPress ManyChat Slack Asana Airtable Google Workspace Project Coordination Content Creation Social Media Email Marketing Customer Onboarding Branding Copywriting Graphic Design Research Analytics Reporting

Marketing Manager

Community CARES Homeless Shelter

May 2021 - Dec 2021 (7 months)

Developed and executed digital marketing strategies to increase community awareness, donor engagement, and fundraising efforts for a local nonprofit shelter. Created marketing materials, managed social media channels, and produced content to strengthen brand visibility and supporter outreach.

Digital Marketing Social Media Management Content Creation Fundraising Event Marketing Branding Storytelling Campaign Planning

Assistant Program Manager

Virtual Assistant Internship

Dec 2018 - Dec 2019 (1 year)

Managed onboarding and enrollment of students into digital training programs, coordinated virtual events for over 10,000 students, and provided customer support and help desk services. Designed email newsletters and marketing campaigns, and supported 600+ women with career development and coaching.

CRM Learning Platforms Event Planning Zoom ConvertKit A B Testing Graphic Design Copywriting Customer Support Help Desk Data Entry Social Media Coordination Marketing Operations Support Administrative Support

Funding Officer

NSW Department of Education

Jul 2015 - Nov 2015 (4 months)

Managed a $17.5M state-funded grants program for 2,000+ childcare providers, ensuring accurate funding and compliance. Conducted eligibility checks, risk assessments, and data integrity work to support executive decision-making.

Funding Management Compliance Risk Assessment Data Analysis Data Cleaning Reporting Stakeholder Management problem resolution

Assisted Living Coordinator

Sunrise Senior Living

Jul 2009 - Dec 2010 (1 year 5 months)

Progressed through multiple roles to lead the Alzheimer's/Memory Care assisted living neighborhood, overseeing 70 residents and managing a team of 25 caregivers. Coordinated individualized care plans, ensured regulatory compliance, and designed life enrichment programs.