Open to opportunities

Dania Nessan

@danianessan

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Results-driven HR and customer service professional with 9 years' experience improving processes and team performance.

United States

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What I'm looking for

I seek a mid-level HR or people-operations role where I can apply HR data, benefits administration, and process-improvement skills to improve employee experience and business outcomes.

I am a results-driven professional with nine years of experience across customer service, human resources, benefits administration, and team management. I have led cross-functional teams, resolved complex employee and customer issues, and implemented process improvements that increased satisfaction and operational efficiency.

In benefits and HR data roles I developed and maintained reports to analyze turnover, headcount, diversity hiring and other HR metrics, using data insights to inform compensation, retention, and structure initiatives. I also supported business units and leadership with actionable reporting and compliance guidance.

I bring practical experience in project management, content and campaign execution, and pharmacy operations, with a track record that includes improving lead generation and web traffic through targeted marketing and SEO. I am collaborative, detail-oriented, and focused on delivering measurable improvements for employees and customers.

Experience

Work history, roles, and key accomplishments

Operations Manager

Uptrend Autos

Mar 2021 - Aug 2025 (4 years 5 months)

Managed operations and compliance, led cross-functional teams, and developed HR reports to analyze turnover, headcount and diversity hiring to inform retention strategies.

Operations Management Performance Management Recruiting Process Improvement Leadership Data Analysis

Benefits Specialist

Albertsons Corporate

Mar 2022 - Jul 2025 (3 years 4 months)

Assisted employees with payroll, health insurance and retirement plan inquiries, guided benefits enrollment, and maintained benefits data to improve accuracy and employee satisfaction.

Benefits Administration Data Entry HRIS Payroll Support Employee Relations Reporting Compliance Time Management

Google Ads Specialist

TTEC

Jan 2019 - Feb 2022 (3 years 1 month)

Developed and executed targeted marketing campaigns that increased lead generation by 25% and implemented SEO strategies that improved website traffic by 30%.

Google Ads SEO Paid Search Campaign Management Analytics Content Strategy Lead Generation Reporting

Pharmacy Technician

Walmart Pharmacy

Mar 2016 - Jan 2021 (4 years 10 months)

Assisted pharmacists in preparing and dispensing medications, processed prescriptions and refills, and ensured labeling and packaging met pharmacy standards.

Inventory Management Accuracy Regulatory Compliance Time Management