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Ruthie Richard

@ruthierichard

HR and operations associate who supports onboarding, compliance, and benefits while also driving engaging social media content and analytics.

United States

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What I'm looking for

I’m looking for a role where I can handle HR/operations details—onboarding, compliance, benefits, and employee support—while contributing to engagement and growth through social media strategy, content, and performance reporting.

I’m an HR & Operations Associate with experience supporting employees, benefits administration, and the onboarding process. I handle new hire paperwork (including I-9 verification and background checks), maintain organized personnel files, and support audits by keeping accurate records.

Previously, I served as Director of Agent Services at Keller Williams, where I became the go-to person for agent onboarding, weekly orientations, and one-on-one meetings. I maintained the monthly training calendar, helped coordinate market center events to improve retention, and managed the office’s social media accounts.

Earlier in my career, I led teams in retail and client services roles at Sephora and Nordstrom, focusing on customer experience, appointment coordination, and performance against goals. Today, I also work as a freelance Social Media Manager—creating content, managing a content calendar, analyzing performance metrics, and running paid social campaigns to maximize ROI.

Experience

Work history, roles, and key accomplishments

Current

HR & Operations Associate

Current

Resource Options, LLC

Oct 2024 - Present (1 year 8 months)

Provided HR support by answering employee inquiries, assisting with benefits administration, and managing employment verification requests. Processed new-hire paperwork, maintained compliant personnel records, and supported onboarding, audits, and unemployment claims.

HR Support Benefits Administration I 9 Verification Background Checks Personnel Records Interview Scheduling Onboarding coordination Payroll Support

Current

Social Media Manager

Current

Freelance

Jan 2024 - Present (2 years 5 months)

Create and publish original social content by planning and managing a content calendar and coordinating posts across multiple formats. Develop social strategy, track performance analytics, and manage paid social campaigns to improve ROI.

Social Media Content Creation Social Media Strategy Audience Targeting Performance Analytics Reporting Paid Social Advertising Campaign Optimization Canva

Director of Agent Services

Keller Williams

Apr 2022 - Apr 2024 (2 years)

Served as the go-to resource for agent intake and onboarding, including orientations and one-on-one meetings. Managed the training calendar, coordinated events to improve retention, and handled office social media accounts.

Onboarding Agent Orientation Event Coordination Market Center Operations Retention

Services Lead

Sephora

Jul 2018 - Feb 2021 (2 years 7 months)

Led daily operations in a beauty studio by managing staff scheduling, booking appointments, and coaching the team to drive link-sell. Coordinated events and promotions, managed client service, and tracked business performance from a numbers perspective.

Team Leadership Client Services Appointment Scheduling Event Coordination Link Selling Coaching Performance Tracking

Counter Manager

Laura Mercier

Oct 2015 - Apr 2016 (6 months)

Managed a Laura Mercier counter within a department store by scheduling staff, monitoring day-to-day and long-term goals, and ensuring daily targets were met. Built and maintained a client base using strong customer service and sales performance tracking.

Staff Scheduling Customer Service Clienteling Team Leadership Upselling