Jessica Athanasius

I’m a sales-oriented Client Success professional who helps customers make confident decisions—from first contact through onboarding and long-term retention. I bring a results-driven approach to guiding clients through the full customer lifecycle in fast-paced, target-driven environments.

In my current remote roles, I engage clients and support decision-making by simplifying complex information into clear, client-friendly options. I manage warm inquiries and follow-ups, maintain accurate records in CRM tools, and collaborate with internal teams to ensure smooth onboarding and customer satisfaction.

At CatholicPay, I owned client onboarding using HubSpot, improving onboarding efficiency by 22% and helping shorten conversion timelines. I also served as a primary point of contact, strengthened client relationships, and coordinated with internal teams to resolve issues quickly—while supervising a team of 3 and increasing operational efficiency by 12%.

Earlier, I supported end-to-end client journeys in educational consulting, including admissions guidance and study-abroad documentation support, and in client support operations I handled front-line inquiries and onboarding for new clients. Across every role, I focus on persuasive communication, objection handling, pipeline visibility, and process improvements that protect revenue and elevate the client experience.