Jesse Obadan-uduehi
@jesseobadan-uduehi
Remote Virtual Assistant and customer support specialist delivering organized CRM, tickets, and automation.
What I'm looking for
I’m a results-driven Virtual Assistant and Remote Customer Support Specialist with hands-on experience managing customer support operations, CRM pipelines, and administrative workflows across 12+ tools. I’ve managed 85+ support tickets using Freshdesk and Zendesk, configured 7 active ticket views at admin level, and tracked priorities with first-response deadline handling.
I also build streamlined client communication systems—configuring HubSpot, Zoho CRM, and Pipedrive for lead tracking and multi-stage sales pipelines. From Zapier automations (e.g., Gmail-to-Google Sheets with 5+ successful daily runs) to scheduling recurring meetings and maintaining organized cloud file libraries, I bring reliable time management, accurate data entry, and detail-oriented documentation to every remote engagement.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Monaco's Empire
Jan 2024 - Present (2 years 5 months)
Configured and managed HubSpot, Zoho CRM, and Pipedrive to organize contacts and run a 5-stage sales pipeline. Managed 85+ customer support tickets in Freshdesk/Zendesk, configured Zendesk admin ticket views, and automated daily Gmail-to-Google Sheets workflows with Zapier.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science in Physics Education, Physics Education
2017 - 2023
Earned a Bachelor of Science in Physics Education (B.Ed.) from Ambrose Alli University in Ekpoma, Edo State.
Availability
Location
Authorized to work in
Job categories
Skills
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