Jesselle Anne Dela Cruz
@jesselleannedelacruz
I lead payment operations, collections, and financial analysis across property and customer portfolios.
JapanWhat I'm looking for
I'm currently a Senior Payments Executive at NISADE – Niseko Alpine Developments x The Luxe Nomad, overseeing payment processing, reservation billing, and accurate financial records across multiple properties.
Previously, I managed a large Accounts Receivable portfolio as a Sr. FinOps Analyst – AR at Amazon, researching accounts, completing due diligence, resolving collection issues, and delivering efficient customer service through emails and calls.
At OpenText, I performed timely collections while partnering with Sales, Billing, and Cash Applications teams to resolve business issues and maintain strong customer relationships.
My background also includes managing lending-company operations at Winstar Loans & Credit Corp., where I worked directly with the CEO, handled customer concerns, and treated confidential matters with integrity. I bring experience in SAP Business One, B2B and B2C collections, financial analysis, dispute resolution, and property management.
Experience
Work history, roles, and key accomplishments
Senior Payments Executive
May 2026 - Present (3 months)
Senior Payments Executive overseeing payment processing and financial operations for Niseko Alpine Developments and The Luxe Nomad.
Payments Executive
Nov 2024 - Apr 2026 (1 year 5 months)
Worked as Payments Executive at NISADE - Niseko Alpine Developments x The Luxe Nomad.
Manage a large portfolio of customers with a high level of knowledge in Accounts Receivable. Understand, research accounts and completes due diligence to resolve collection problems. Deliver consistent top-notch and efficient customer service on all emails and calls while maintaining calm and professional demeaner in challenging circumstances. Seek solutions and use strategic decision-making for c
Responsible for performing collections in a timely manner while maintaining excellent customer relationship. Works internally and externally with different departments such as Sales, Billing, Cash applications team to help contribute in resolving business issues.
Manager/Executive Assistant/Loan Officer
Jun 2014 - Jan 2017 (2 years 7 months)
Responsible for the overall operations of the lending or finance company. Work closely and report directly to the CEO. Accommodate customers with queries and concerns whilst maintaining excellent working relationship. Treat confidential matters with high value of integrity.
-Answer inbound calls for a US Sales Account.
-Assist Customers in handling complaints.
-Establish good customer relationship.
-Conducts English Classes to Foreign Students.
-Prepares lesson plans accordingly.
Education
Degrees, certifications, and relevant coursework
Holy Angel University
Bachelor of Science in Accounting Technology, Accounting and Finance
2009 - 2014
Holy Angel University
Bachelor of Science, Accounting and Finance
2009 - 2014
Pursued a Bachelor of Science in Accounting Technology with a focus on Accounting and Finance.
Holy Family Academy
2005 - 2009
Holy Family Academy
High School Diploma, High School
2005 - 2009
Completed secondary education at Holy Family Academy from 2005 to 2009.
Availability
Location
JapanAuthorized to work in
Job categories
Skills
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