Open to opportunities

Miki Nishizato

@mikinishizato

Message

Experienced academic affairs officer with a background in education management.

Japan

Message

What I'm looking for

I am seeking a role that allows me to leverage my educational expertise while contributing to student success in a collaborative environment.

I am an Academic Affairs Officer with a strong background in education management and student support. Over the past two years, I have honed my skills in course scheduling, enrollment analysis, and academic advising at Lakeland University Japan. My commitment to enhancing the student experience is evident through my development of user-friendly registration guides and comprehensive advising documents.

Prior to my current role, I served as an English Instructor and School Manager at Justy Inc., where I delivered engaging lessons to students aged 5 to 18 and managed various school operations. My experience in the hospitality industry as a Hotelier further refined my customer service skills, allowing me to effectively communicate with diverse populations and manage complex inquiries.

Experience

Work history, roles, and key accomplishments

Academic Affairs Officer

Lakeland University Japan

Jan 2023 - Jan 2025 (2 years)

Identified and prepared course selections for each academic term, developing and implementing term-based course schedules. Analyzed enrollment data and student categories to accurately control and adjust course seat availability, preventing oversubscription and ensuring appropriate access.

Data Analysis Record keeping Policy Implementation Liaison Microsoft Office Suite

English Instructor/School Manager

Justy Inc.

Jan 2013 - Jan 2023 (10 years)

Delivered English lessons for students aged 5 to 18 years old, including IELTS, Eiken, and TOEFL preparation. Developed lesson plans and materials for various classes and was in charge of voice instruction for the company's online reading material.

English Instruction Curriculum Development Lesson planning Teacher Training Customer Relations Translation

Travel Consultant

Symphony BPO Solutions Sdn Bhd

Jan 2011 - Jan 2012 (1 year)

Provided customer support for a high-volume hotel and airline booking platform, managing new reservations, modifications, and cancellations. Acted as a primary point of contact for complex inquiries, ensuring efficient resolution.

Customer Support Conflict Resolution Communication Skills Data Entry Problem Solving

Hotelier

Hotel New Otani

Jan 2007 - Jan 2011 (4 years)

Managed pre-arrival arrangements for VIP guests and provided on-call support within the Room Division, contributing to significant operational improvements. Leveraged advanced English communication skills to provide swift and accurate responses to inquiries and complaints from international guests.

Hotel Operations VIP Team Leadership Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Capilano University

Diploma, Tourism Management

2005 - 2007

Studied tourism sales, marketing, and communication in tourism. Gained knowledge in various aspects of the tourism industry.

Grande Prairie Regional College

Diploma, General Studies

2003 - 2004

Completed studies in English, Western Music History, and Music Aspect. Focused on foundational academic subjects.

Japan College of Foreign Language

Diploma, ESL

2002 - 2003

Obtained an ESL Diploma, which provided access to post-secondary study in Canada. Basic studies included Business Math, Canadian History, Marketing, and English study skills.