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Efthalia BadraEB
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Efthalia Badra

@efthaliabadra

Customer Support Associate at Wolt who handled client requests, onboarding issues, billing concerns, and service delays.

Greece
Message

At Wolt, I served as a primary point of contact for clients, partners, couriers, and internal teams, handling 90–100 cases daily. I bridged communication with technical and operational teams and coordinated resolutions for onboarding issues, billing concerns, urgent requests, and service delays.

At Happy Play, I supported children’s activities and communicated with parents and colleagues. I’m currently completing a master’s dissertation at University of Macedonia on upholding access to education amid armed conflicts, and I volunteer supporting children in hospital settings with Smile of the Child.

Experience

Work history, roles, and key accomplishments

SC
Current

Volunteer, Child Friendly Space

Solidarity Now – Blue Solidarity Centre

Jan 2025 - Present (1 year 10 months)

Supported refugee children in the Child Friendly Space through creative activities, creating an inclusive, safe, and welcoming environment. Collaborated closely with cross-functional team members to coordinate space operations and community engagement.

Smile of the Child logoSC
Current

Volunteer, Support for Children in Hospital Settings

Smile of the Child

Provide reliable care and coordination for children temporarily accommodated in hospitals, working closely with child protection structures and medical professionals.

Wolt logoWO

Customer Support Associate

Sep 2024 - Apr 2026 (1 year 7 months)

Served as a primary point of contact for clients, partners, couriers, and internal teams, maintaining high satisfaction and brand trust in a high-volume, fast-moving setting (90–100 cases daily). Bridged communication between customers and internal technical/operational teams to resolve complex requests and onboarding issues efficiently.

HP

Support in Children’s Activities

Happy Play

Sep 2023 - Sep 2024 (1 year)

Managed large group dynamics (40–60 children) while maintaining clear, positive, and proactive communication with parents and colleagues. Handled high-pressure situations using rapid problem-solving, structured prioritization, and calm, welcoming interaction.

PS

Childcare and Creative Activities Services

Private Families – Home-based Childcare Services

Jun 2020 - Sep 2023 (3 years 3 months)

Independently organized daily schedules and communications, demonstrating high reliability, time management, and thorough attention to detail. Maintained clear and consistent communication with families while providing dependable support in a trusted home environment.

ST

Educational Assistant

1st and 3rd Public Kindergarten of Triandria

Feb 2018 - Dec 2018 (10 months)

Supported the planning and coordination of daily structured activities in collaboration with a multidisciplinary team. Developed strong organizational, time-management, and interpersonal communication skills in a structured public environment.

Education

Degrees, certifications, and relevant coursework

University of Macedonia logoUM

University of Macedonia

Master's Degree, Human Rights and Migration Studies

2023 -

Pursuing a Master's degree in Human Rights and Migration Studies, currently completing a dissertation on ensuring access to education during armed conflicts. Expected graduation in June 2027.

Aristotle University of Thessaloniki logoAT

Aristotle University of Thessaloniki

Bachelor's Degree, Early Childhood Education

2015 - 2019

Earned a Bachelor's degree in Early Childhood Education, with key courses in psychosocial development, educational psychology, special education, and intercultural education.

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