At Wolt, I served as a primary point of contact for clients, partners, couriers, and internal teams, handling 90–100 cases daily. I bridged communication with technical and operational teams and coordinated resolutions for onboarding issues, billing concerns, urgent requests, and service delays.
At Happy Play, I supported children’s activities and communicated with parents and colleagues. I’m currently completing a master’s dissertation at University of Macedonia on upholding access to education amid armed conflicts, and I volunteer supporting children in hospital settings with Smile of the Child.

