Jerome Ahcnub
@jeromeahcnub
I deliver guest, customer, and logistics operations support across hospitality, cruise, and freight services.
PhilippinesWhat I'm looking for
I've supported guests and front-office operations at Dream Cruises and Star Cruises, resolving concerns, providing travel and dining guidance, managing guest information, and maintaining high hospitality standards.
As Head Operations at Doña Corazon Trucking Services, I coordinated freight deliveries, driver schedules, routes, dispatch documents, invoices, and compliance with transportation regulations.
Currently, I support customers and drivers at YTO Express PH through calls, chats, outbound communication, and delivery dispatching. I'm seeking a hospitality-sector role where I can apply my front-office and management experience while upholding strong work ethics.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
YTO Express PH
Mar 2024 - Dec 2025 (1 year 9 months)
Answered customer calls efficiently, achieving a 100% answered rate, and provided support to customers and drivers. Assisted with chats, outbound calls, and delivery dispatching, and collaborated with the team to improve the customer call experience.
Education
Degrees, certifications, and relevant coursework
St. Paul University Manila
Bachelor of Science, Hotel and Restaurant Management
2008 - 2012
Bachelor of Science in Hotel and Restaurant Management from St. Paul University Manila from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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