Jernira Griffith

I am a customer-focused technical specialist with several years of hands-on experience in technical support, troubleshooting, and account management across retail and telecommunications. I combine practical problem-solving with clear communication to resolve customer issues quickly.

At Sleep Number I help customers troubleshoot the app and bed, manage accounts, submit replacement orders, and coordinate deliveries, consistently prioritizing timely resolutions and accurate order handling. Previously, as a sales representative at a major carrier, I managed account billing, performed data transfers, and supported sales while delivering technical assistance.

I also worked as a planogram technician building and managing planograms and forms, which sharpened my attention to detail and process adherence. I’m eager to bring dependable technical support, account management, and customer-focused sales skills to a collaborative team that values growth and service excellence.