Sanath Kumar

I’m a Technical Process Specialist focused on secure, efficient account recovery and reliable web hosting support. I combine strong problem-solving with active listening, patience, and empathy to guide customers and prevent unauthorized access.

In my current role at Infosys BPM LTD, I troubleshoot DNS and email-related issues, manage administrative roles and user responsibilities, and assess recovery requests using root cause analysis. I also work with web hosting control panels like cPanel, Plesk, vDeck, and Power Panel to support customers with domain registration, DNS configuration, and next-step guidance.

Previously at Concentrix Daksha Private Limited as a Sr. Subject Matter Expert (SME), I served as a point of escalation for complex technical issues that frontline agents couldn’t resolve. I diagnosed and resolved email delivery issues, including spam filtering and DKIM/SPF, and I developed technical documentation, guides, and training materials while conducting workshops for internal teams.

Earlier, as a Sr. Representative, Operations (Chat Support) and as an Administrator L1 at Diya Systems Private Limited, I handled incident management and SR tickets, validated requests against SOP, and coordinated resolution across technical areas. I created step-by-step procedures to streamline workflow, tracked ticket status, followed up to ensure client satisfaction, and worked through the full entry-to-exit lifecycle for employees.