Jerin Jose

I am a results-driven Business Development Intern with a solid foundation in International Business, holding a BBA with a GPA of 7.07. My experience includes nearly two years at Amazon, where I excelled in international voice support, and a current role at Wipro in the chat process. I have honed my skills in customer interaction, issue resolution, and relationship management, which are crucial for driving customer satisfaction and loyalty.

At Amazon, I achieved a remarkable 95% first-call resolution rate while collaborating with cross-functional teams to enhance process efficiency, resulting in a 10% reduction in average handling time. My ability to provide actionable insights through call trend analysis has significantly improved customer experience. I am dedicated to stretching beyond my assigned duties to ensure smooth business operations and maintain high customer satisfaction scores.

Currently, at Wipro, I manage customer support through chat, resolving queries efficiently while adhering to service level agreements. My adaptability to product and process updates, along with my strong communication skills, allows me to maintain professionalism and accuracy in managing multiple chat conversations. I am eager to leverage my skills in a dynamic environment that values growth and customer-centric strategies.