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Mohamed Thomas

@mohamedthomas

I troubleshoot systems, support users, and investigate security and operational issues.

United States
Message

What I'm looking for

I'm seeking a remote Help Desk, Service Desk, Technical Support, or IT Support role where I can troubleshoot systems, support users, document issues, and continue growing my cybersecurity skills.

I'm building hands-on IT support and cybersecurity experience through Windows and Ubuntu labs, where I troubleshoot systems, user access, networking, endpoint behavior, and security controls.

At Bale Mining & Logistics, I monitor fleet and equipment data, investigate discrepancies, document findings, and coordinate escalations. I improved monitoring and reporting procedures that helped reduce reported fuel-theft incidents from approximately 10–15 per week to 1–3 per week.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus logoUC

University of Maryland Global Campus

Master of Science, Cybersecurity Technology

Grade: 4.0

Pursuing a Master of Science in Cybersecurity Technology with a 4.0 GPA, expected to graduate in 2027.

North Carolina State University logoNU

North Carolina State University

Bachelor of Science, Middle Grades Education

Earned a Bachelor of Science in Middle Grades Education.

Wake Technical Community College logoWC

Wake Technical Community College

Associate Degree

Earned an Associate Degree.

Tech stack

Software and tools used professionally

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